Delivery & Returns

Delivery Costs For Online Orders

Our standard UK shipping charge is £2.50. UK standard orders totalling over £30 (after any discounts and / or promotional codes have been applied) are delivered free. Unfortunately, shipping costs do not count against the £30 total.

Delivery Times for Online Orders

Orders received before 3pm will be shipped the same day with next day delivery.

Orders received after 3pm will be dispatched the following working day.

Working days for us are Monday to Friday (not including UK Bank / Public Holidays).

Please note, we do not despatch or deliver at weekends or public holidays and are unable to deliver to PO Boxes.

Returns and cancellations

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods (the "Cancellation Period").
Note that certain Products are excluded from the right to cancel. In particular, the right to cancel does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery, such as our cosmetic products. Our customer service will explain to you the conditions depending on the purchased Product.
If you wish to exercise your right of withdrawal, you must send an unequivocal message to help@wilkinsonsword.com before the Withdrawal period has expired. For smooth handling, the message should include your name, address, order number, order date, email address and, what Products you withdraw if the order contains multiple products.
You shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The shipping address will be confirmed by our Customer Service. Unless otherwise expressly stated in connection with your order, you must also pay the cost of return shipping.
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.