Delivery & Returns

Delivery

We offer standard delivery via Yodel, which may take between 3 to 5 working days. Occasionally this can take a little longer so please allow five working days before contacting our Customer Service department. We are happy to assist you. 

For all deliveries we will notify you via email for dispatch and tracking information.

 

Returns and cancellations

You have a right to withdraw from this contract within 14 days without giving any reason, with the exception of what is said below. If you wish to exercise your right of withdrawal, you must notify us within 14 days of receipt of the ordered product (the “Withdrawal period”).

Note that some Products are not covered by the right of withdrawal. For example, the right of withdrawal does not apply to goods that have been unsealed such as our cosmetic product or opened such as our shaver packs. Our customer service will explain to you the conditions depending on the purchased Product.

If you wish to exercise your right of withdrawal, you must send an unequivocal message to help@wilkinsonsword.com, before the Withdrawal period has expired. For smooth handling, the message should include your name, address, order number, order date, email address and, what Products you withdraw if the order contains multiple products.

You shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The shipping address will be confirmed by our Customer Service. Unless otherwise expressly stated in connection with your order, you must also pay the cost of return shipping.

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.