What can we help with?- Please select -My orderMy accountCompanyProduct infoReturns & refundsTechnicalQualityPaymentJust one more question about your order- Please select -Where is my order?I want to change my addressI want to cancel my orderHow do I get a VAT receipt?I have a problem with my orderWhich countries does Wilkinson Sword deliver to?About our delivery optionsHow does express shipping work?Can I have my order shipped to a PO Box address?I want to amend my orderWill you refund the shipping charges of my parcel?How do I track delivery?I haven't received my order yet?If you think your order should have been with you already then please check the standard delivery times below. Occasionally standard delivery can take a little longer so please allow five working days before contacting us. Standard Delivery – Normally 3 to 5 working days If you'd still like to get in touch …Can I amend my order?This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to ‘Completed’ then we are unable to amend the order. If you'd still like to get in touch …I am having problems ordering online?If you experiencing problems ordering online, then please call or email us and we can either take your order over the phone or we can talk you through the order process. I've received my order but it's wrong/damaged?While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible. If you'd still like to get in touch …How much is delivery?We currently offer FREE standard delivery on all orders £15+ If you'd still like to get in touch …Can I amend my order?This depends on the status of your order, where possible we will amend your order. Please call us or email us and we will do our best. Please note once an order status has been changed to ‘Completed’ then we are unable to amend the order. If you'd still like to get in touch …Just one more question about your account- Please select -I've got a problem logging inI want to delete my accountguest checkout?How can I change or add a delivery address?How can I change my contact data?How can I reset my password?My ordersHow to sign up for the Wilkinson Sword newsletterHow to unsubscribe from the Wilkinson Sword newsletterHow do I create an account?How do I log into my account?My preferencesHow can I manage my subscription?Do I need to create an account to place an order?What is your online security policy?What is your GDPR data policy?I can’t sign in or forgot your password. Please help?No problem! Please click here to request a new password and we’ll send you an email to reset it. Still have problems? Contact us. If you'd still like to get in touch …I can’t sign in or forgot your password. Please help?No problem! Please click here to request a new password and we’ll send you an email to reset it. Still have problems? Contact us. If you'd still like to get in touch …How do I update my preferences?You can update your profile, shipping and payment information all from your account. If you have a shave plan, you can also manage it there. If you'd still like to get in touch …Just one more question about the company- Please select -What is Edgewell personal care?Charity / Sponsorship requestRecycling / sustainabilityCareerWhat are you doing to reduce plastic?Plastic reduction is one of our priorities and we undertake many initiatives to reduce our use of plastic and decrease our carbon footprint. Our teams constantly search for new ways to reduce packaging sizes and increase the usage of recyclable materials. We have already begun switching from plastic trays to paper trays for bulk shipping and for some of our disposable razors products we have transitioned to polypropylene bags. Moving forward we are committed to exploring opportunities to reduce the use of plastic whenever possible and increase the use of recycled plastic where it does not impact product consistency. If you'd still like to get in touch …Just one more question about product info- Please select -Stock availabilityWholesale / bulk buyIngredientsSample requestI'm looking for more information on a specific itemThe item I want is out of stock onlinecan you tell me more about environmental policies?I have found a product cheaper on another website, can you price match?Where can I find usage instructions?What blades fit each razor?Which product does this refer to?- Please select -Classic Double EdgeDiamond 3XDiamond FXDuplo II PlusExtra 2 SensitiveEyebrow shaperFX PerformerHydro 3Hydro 5Hydro 5 BodyHydro 5 GroomerHydro 5 Power SelectHydro 5 SensitiveHydro 5 SenseHydro SilkIntuition 4in1 Perfect FinishIntuition Dry SkinIntuition F.A.BIntuition SensitiveIntuition UltraLady ProtectorNail ScissorsProtector 3Quattro for WomenQuattro for Women BikiniQuattro for Women DisposableQuattro Precision Sensitive DisposableQuattro TitaniumShave BrushShave BowlNail FileWhere can I see the ingredient list of a product?You can find the ingredient lists of our products either at the back of the pack or on the product pages. If you'd still like to get in touch …Just one more question about returns & refunds- Please select -I'd like to return an itemAn item I purchased is faultyI have received an item I didn't orderWhat can I do if my return label is missing?When will I receive my refund?What if my items are damaged or defective?Can I return an item for an exchange instead of a refund?What's your return address?How do I return/exchange an unwanted item?Need to return or exchange an item, no problem – we’re here to help! Please contact our customer service team who will be happy to help. Contact Us If you'd still like to get in touch …I've received my order but it's wrong/damaged?While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible. If you'd still like to get in touch …I've received my order but it's wrong/damaged?While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible. If you'd still like to get in touch …I've received my order but it's wrong/damaged?While we try our hardest to make sure that everything goes smoothly, unfortunately sometimes human error can occur. If you have received your order and the item is either incorrect or damaged, then please contact us and we will to our best to correct this as quickly and painlessly as possible. If you'd still like to get in touch …Just one more question regarding technical issues- Please select -I'm having a problem placing an orderMy discount code isn't workingThe Chatbot is not workingJust one more question about payment- Please select -Why is my preferred payment method not available?Payment by PaypalReduced VATDo you have any promo codes for for students?Do you have any promo codes for armed forces?How can I get a promo code to use at the checkout?How do I pay for an order using Apple Pay?How do I pay for an order using Google Pay?Can I use more than one promo code on an order?How can I get a VAT invoice for my order?How do I pay for an order using Paypal?Please complete the form below and a member of our team will get back to you. Name* First Last Email* PhoneMore detail about your query*CommentsThis field is for validation purposes and should be left unchanged.
